Bank size: It does not necessarily refer to the total number of compartments, but rather the number of compartments wide the entire cabinet is. So a bank of three may contain six lockers, for example, if they are two-tier lockers. In short, the total number of lockers is the bank size multiplied by the number of tiers. Sometimes the term "bay" is used instead of "bank", although "bank" appears to be the more standard term; on other occasions, "bay" refers to a single locker width within a bank, including all tiers of locker directly on top of each other.
Just so you know I have tried to call and email and left multiple messages trying to find some middle-ground and give him an opportunity to make amends as I know how determinantal negative online reviews can be for a business but they have not returned a single call or email and know that we are back in FL and she has lost/had stolen many, many expensive and sentimental things we have no choice but to share our story so that know on hopefully ends up having a similar experience.